Frequently Asked Questions
Everything you need to know about our premium denim and services.
How do I ensure I get the right fit for my SugarCane Jeans?
We provide a comprehensive size guide on every product page. Since our denim is crafted with premium materials, we recommend measuring your favorite pair of jeans and comparing them to our chart for the most accurate fit.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email as soon as your package departs our warehouse.
Can I return or exchange my jeans if they don't fit?
Yes, we offer a 30-day return and exchange policy. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to initiate a domestic or international return.
How should I care for my raw denim?
To preserve the color and integrity of the fabric, we recommend washing your jeans inside out in cold water and air drying. For raw denim enthusiasts, we suggest waiting 6 months before the first wash to develop unique wear patterns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at the core of SugarCane Jeans. we use organic cotton and eco-friendly dyeing processes to reduce water consumption and eliminate harmful chemicals from our production line.